The Validation Study of In-venue Problem Gambler Indicators was a two year research study undertaken by Swinburne University of Technology in collaboration with the University of Adelaide.
- validated the Checklist of Visible Indicators (2007), which was developed to visually identify people experiencing gambling problems;
- transformed the checklist into the Gambling Behaviour Checklist (GBC-EGM), a tool successfully used by gaming staff to monitor and assist their customers.
Points of note:
- The Checklist of Visible Indicators was validated against a 2013 sample of more than 500 regular EGM gamblers across Australia.
- Almost every one of the 52 check-listed behaviours was more likely to be reported by problem gamblers.
- The hallmarks of observable problem gambling included:
- asking for credit or loans from other customers or staff;
- visible deterioration in personal appearance or hygiene;
- concealing presence at venue from others;
- rudeness to staff;
- friends or relatives contacting the venue looking for the customer
- The Gambling Behaviour Checklist was shown to assist staff to observe, consolidate information and act on customers exhibiting multiple problem gambling behaviours before the customers asked for help.
- Integration of the checklist into gambling venues would appear to improve staff capacity to identify problem gambling behaviours, and subsequently act to minimize customer harm and enhance customer safety.
- The study provided a valuable evidence base to support the translation of problem gambling theory into staff practice under real working conditions.