Validation Study of In-venue Problem Gambler Indicators (2014)

The Validation Study of In-venue Problem Gambler Indicators was a two year research study undertaken by Swinburne University of Technology in collaboration with the University of Adelaide.

The study:

  1. validated the Checklist of Visible Indicators (2007), which was developed to visually identify people experiencing gambling problems;
  2. transformed the checklist into the Gambling Behaviour Checklist (GBC-EGM), a tool successfully used by gaming staff to monitor and assist their customers.

Points of note:

  • The Checklist of Visible Indicators was validated against a 2013 sample of more than 500 regular EGM gamblers across Australia.
  • Almost every one of the 52 check-listed behaviours was more likely to be reported by problem gamblers.
  • The hallmarks of observable problem gambling included:
    • asking for credit or loans from other customers or staff;
    • visible deterioration in personal appearance or hygiene;
    • concealing presence at venue from others;
    • rudeness to staff;
    • friends or relatives contacting the venue looking for the customer
  • The Gambling Behaviour Checklist was shown to assist staff to observe, consolidate information and act on customers exhibiting multiple problem gambling behaviours before the customers asked for help.
  • Integration of the checklist into gambling venues would appear to improve staff capacity to identify problem gambling behaviours, and subsequently act to minimize customer harm and enhance customer safety.
  • The study provided a valuable evidence base to support the translation of problem gambling theory into staff practice under real working conditions.
Author
Swinburne University of Technology
Date of Publication

Get Adobe Reader (External link) Get Open Office (External link) You may need Adobe® Acrobat® Reader or Open Office to view the document(s) on this page. Get Adobe® Acrobat® Reader (External link) Get Open Office (External link)